How do I return an item?
How do I return an item?
Custom and Made To Order Items: Are final sale and not eligible for return or exchange.
Fabric Orders: Are final sale and not eligible for return or exchange.
We'll process your return as soon as we receive your return for the purchase amount minus the original shipping charges. Please note it may take up to 3 business days for our team to process your return credit. Credit is processed in the form of Store Credit. This can be used toward an exchange, or a new order. Store Credit never expires.
When you return your purchase to Tawni Haynes Apparel, within the allotted time period, you will receive store credit for the amount of the product, minus shipping cost.
WE ISSUE STORE CREDIT ONLY. WE DO NOT ISSUE REFUNDS.
Items that qualify for return must be unworn, free from any stain(s) or odor, and in the original condition with tags attached.
We reserve the right to inspect items upon their return to us.
We monitor returns for any suspected abuse of our policy.
Here’s how to Return or Exchange your item(s)
Contact our Support team: firstname.lastname@example.org
Provide order number and the item you wish to return as well as a short reason for returning it.
We offer return labels if you wish to receive one. We will deduct the return label cost from the store credit that will be issued to you upon receipt of your return.
As soon as our Returns Team processes your return, we'll contact you via email to advise that your credit has been applied to your account.
Once you’ve sent it back to us, you can track your return if you used one of our labels. Look out for an email confirmation—we’ll let you know when your return is received and processed!
To request an RMA (Return Merchandise Authorization):
Please contact us at email@example.com or call us at 972-754-5096 within the stated time period.
Once you have a RMA number please ship items to:
Tawni Haynes Apparel
316 W Belt Line Rd. STE 202
Cedar Hill, Tx 75104
Cancel an Order
Made to Order Items: Once an order has been placed you may cancel an order within 24 hours (excluding rush orders) for a refund*
In-Stock Items: Within the same 24 hour period that the order was placed and before the item has been shipped.
*if fabric has been sourced, this will be deducted from your refund
*consultation fees will be deducted as applicable
Any questions about your return or cancellation? Please email us: firstname.lastname@example.org